CFO's Guide to Intellectual Capital. Written in the early days of the Internet (1997), this briefing gives an overview of intellectual capital — what it is, why companies are paying closer attention to it, and how it is being measured and managed as human capital plus "structural capital" such as databases and documents.
"Measuring Intellectual Assets," Montague Institute Review, March 1997. Twelve techniques used to value intellectual assets. Excerpt from CFO's Guide to Intellectual Capital.
"Profiles of Twelve Knowledge Stewards," Montague Institute Review, May 2000. Knowledge "stewards" are information professionals that work on the front lines to help teams achieve specific business objectives — close a deal, implement a plan, develop a product, solve a problem. We interviewed twelve knowledge stewards and their managers to see where they come from, what they do, how they do it, and what challenges they face.
"How do you define excellence?" Montague Institute Review, May 2005. Today excellence in information management requires more than technology or content skills. It also requires seeking out and helping to solve business problems. In the last analysis, it may be that excellence is defined as finding new approaches to fundamental business problems, exploring contrarian points of view, interdisciplinary partnerships, and continually reinventing your services.
"Intellectual Capital Revisited (and Why We Should Care)," Montague Institute Review, May 2011. Relatively speaking, is intellectual capital more valuable today than it was fifteen years ago? If so, does that make it easier to get more resources for content and expertise management? The bad news is usually not, since we haven't made much progress in developing metrics that have a clear impact on the short term bottom line. The good news is that the demand for skills is growing faster than the economy as a whole. In this article, I'll look at trends that impact the utilization of intellectual capital, describe new business models and valuation approaches, and discuss what it all means for information professionals.