"Building a Knowledge Base: Process vs. Heroes," Montague Institute Review, August 1998. Are an organization's intellectual assets the by-product of a business process or the creative output of individuals — or both? Building a knowledge base as a by-product of regular business processes is appealing because it eliminates the cost of separate tasks for finding, compiling, and classifying information. It's often used when companies want to make the tasks of finding, packaging, and applying knowledge more efficient (the "process" approach). In contrast, a "heroes" approach (i.e. hire good people and leave them alone) is more often used when a company wants to improve its knowledge activities.
"Moving Up the Value Chain," Montague Institute Review, April 2010. In this article, we discuss how a three-pronged approach can help corporate librarians redefine their mission and find new niches when content collections "go virtual."