"Knowledge Management Toolkit: Options and Trade-offs," Montague Institute Review, January 2003. This article explores the role of desktop databases in helping content creators design a more comprehensive and efficient reader experience. First we evaluate the effectiveness of various authoring tools in providing answers to typical questions posed by readers. Then we highlight the pros and cons of strategies to add databases to the author's toolkit. Finally, we discuss the benefits of our own authoring toolkit.
"Knowledge Management in Law Firms: Is It Really Different?" Montague Institute Review, July, 2004. This article summarizes four conference calls to discuss the question, "What are other law firms doing about knowledge management and taxonomies?" The main issue was technology selection. Participants also had questions about how to create organization schemes (taxonomies), improve content quality, and how to staff the knowledge management function.
"IT Neologisms: Necessary But Dangerous," Montague Institute Review, January 2010. To make sense of rapid change, we are inclined to make incremental alterations to our existing world view — much like adding a patch to a comfortable shirt. A good example is the phrase “horseless carriage,” a neologism that helped people absorb the concept of a self-propelled vehicle. Although they can be expedient in the short term, most neologisms are eventually replaced by other terms that more accurately reflect the new reality. In the meantime, they can confuse both developers and consumers, increase costs, and obscure the true nature of change. In this article, we’ll look at neologisms in knowledge management — why they appear, who creates them, what problems they can cause, and how to manage them.